Shipping policy
Order Processing
All in-stock orders are processed within 1–2 business days of purchase.
Orders are packed and shipped Monday to Friday, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Shipping Timeframes
Delivery timeframes are estimates only and may vary depending on your location and Australia Post delays.
Estimated delivery times:
- Victoria: 1–5 business days
- Interstate: 3–10 business days
- International 5-12 business days
Please note that shipping delays may occur during peak periods, public holidays, or events outside of our control.
Tracking
All orders include tracking. Once your order has been shipped, you will receive tracking details via email.
Incorrect Addresses
Customers are responsible for ensuring all shipping information is entered correctly at checkout.
NDT is not responsible for orders shipped to an incorrectly entered address.
Lost or Delayed Parcels
Once an order has been handed to the shipping carrier, NDT is not responsible for delays, lost parcels, or delivery issues caused by the carrier. We will do our best to assist customers in locating delayed parcels where possible.